Refund policy

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. However, because many of our products are custom-made and printed specifically for you, not all orders are eligible for return or refund.

Custom Products

Custom-printed products are generally non-returnable and non-refundable unless there is an issue with the product caused by us.

If your order arrives damaged, defective, incorrect, or with a printing error caused by us, please contact us. We will review the issue and work with you to make it right, which may include a replacement, reprint, store credit, or refund when appropriate.

We cannot offer refunds or free replacements for issues resulting from information or files provided by the customer, including:

  • Incorrect or incomplete shipping addresses
  • Spelling, grammar, or design errors in customer-supplied artwork
  • Incorrect sizes, quantities, colors, or product options selected when ordering
  • Low-resolution or poor-quality artwork
  • Changes requested after an order has entered production

Return Eligibility

For products that are eligible for return, items must be in the same condition in which they were received, unused, and in their original packaging. You will also need your order number or proof of purchase.

How to Request a Return

Please contact us within 30 days of receiving your order and include your order number along with details about the issue. For damaged, defective, or incorrectly printed products, we may request photos so we can review the problem.

If your return is approved, we will provide return instructions and, when applicable, a return shipping label.

Returns sent without prior authorization will not be accepted.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or credit card provider to post the refund.

Questions

If you have any questions about a return, refund, damaged order, or printing issue, please contact us and include your order number so we can assist you as quickly as possible.